Support - PlayFenix

🚀 Getting Started

1. Importing Your First Playlist

To import an IPTV playlist:

Tap the + button on the home screen
Choose Import from File or Import from URL
Select your M3U playlist file or enter the playlist URL
Give your playlist a name and tap Save

2. Setting Up Health Monitoring

Enable real-time monitoring for your playlists:

Open your playlist
Navigate to the Tester tab
Select Enable Monitoring
Choose your preferred check interval (15, 30, or 60 minutes)

3. Adding iOS Widgets

Monitor your playlist from your home screen:

Long-press on your home screen
Tap the + icon in the top corner
Search for PlayFenix
Choose your preferred widget size (Small, Medium, or Large)
Tap Add Widget

❓ Frequently Asked Questions

What playlist formats are supported?

PlayFenix supports M3U and M3U8 playlist formats, which are the industry standard for IPTV services.

Is my playlist data stored in the cloud?

No. All your playlist data is stored locally on your device for maximum privacy and security. We never upload your playlists to any server.

How does health monitoring work?

PlayFenix periodically checks the availability of your channels by attempting to connect to their streams. The results are displayed in the app and widget, showing which channels are online or offline.

Can I export my playlists?

Yes! You can export your playlists as M3U files through the playlist settings menu. This allows you to backup your playlists or share them with other apps.

Why won't some channels play?

Channel availability depends on your IPTV provider. If a channel won't play, it may be offline, region-restricted, or require specific credentials. Check with your IPTV service provider.

Can I use multiple playlists?

Absolutely! PlayFenix supports unlimited playlists. You can organize different content sources, regions, or categories into separate playlists.

How do I set up password protection?

Go to Settings → Security → Enable Password Protection. Enter your desired password to protect your playlists.

Does PlayFenix work offline?

You can browse your playlist metadata offline, but streaming content requires an active internet connection.

🛠️ Troubleshooting

Widget Not Updating

If your widget isn't showing current data:

Ensure monitoring is enabled in the Tester tab
Remove and re-add the widget
Check that iOS widget refresh is enabled in Settings

Playlist Won't Import

If you're having trouble importing a playlist:

Verify the file format is M3U or M3U8
Check that the URL is accessible and not expired
Ensure you have an active internet connection for URL imports

App Crashes or Freezes

Try these steps:

Force close and restart the app
Ensure you have the latest version from the App Store
Clear the app cache in Settings
If the issue persists, contact support with details

📧 Still Need Help?

We're here to help! Contact our support team:

support@playfenix.com

Please include your device model, iOS version, and app version in your message.